Questions and answers
Find answers to common questions about the service, its features and possible issues.
1. Choose the currency you are giving.
2. Choose the currency you are receiving.
3. Enter the required amount.
4. Fill in the fields below and click "Proceed to payment". By clicking this button, you automatically agree to the terms of service.
5.1 If you are sending cryptocurrency, the system will first check your wallet address for AML risk and then provide transfer details.
5.2 If you are sending rubles from a card, the system will first request verification of your card (you will need to take a photo of the card against the application form). After passing the verification, you will need to write the operator in the chat the number of your application and they will provide payment details.
6. Transfer the required amount and click "I have paid".
7. Wait for the completion of the transaction.
The exchange rate is fixed based on the actual receipt of funds from the client. Prior to receipt of funds, the exchange rate may be automatically recalculated.
When creating an order, please make sure to provide your current email address! Any changes to the order can only be made by confirming with the email provided in the order.
To change/amend the details in your order, you need to send an email to our address info@letschange.biz from the email address provided in your order. The subject line of this email should include your request number. In the body of the email, you should provide the new account details where the payment should be made. Once we receive this email, a chat operator will manually process the payment for your order.
To do this, you must register on our service, and after that, you automatically become a member of our cumulative discount program. You can familiarize yourself with the terms and conditions of the cumulative discount program on our website.
If the transfer has already been made from our side, we will not be able to refund your funds. Please exercise extreme caution when providing your account details to ensure that they are accurate and up-to-date.
Yes, we do have an affiliate program. You can track the activity of your referrals in your personal account. You can find more information about our affiliate program and its terms and conditions on our website under the "Partners" section.
After submitting your order, the system will prompt you to verify your card. To do this, you will need to take a photo of your card against the background of our website (the address bar should be fully visible), or against a sheet of paper on which the following is written:
"I am exchanging with letschange.biz,
Order ID - XXX,
Date - XX.XX.XXXX."
You will need to upload the photo to the system by clicking on the "Add card photo" button.
Requirements for the photo:
The first and last 4 digits of the card and the cardholder's name must be visible in the photo. You can cover up the other details.
Registration is not required to make an exchange.
If the order has already been paid, it is not possible to cancel the exchange.
Yes, it is possible. To do this, please contact the operator on the website, explain the situation, and they will prepare the necessary volumes. After that, they will update the reserve information on the website and you will be able to create an order for the desired amount.
This is done to prevent fraudulent activities. We need to ensure that the exchange is being made by you, and that the card is in your possession. Fraudsters use stolen data to transfer funds without having the actual card. Therefore, card verification is a reliable way to protect our users. The process is quick and easy.
Some email services may encounter this issue. If you have faced it, please contact us through our online chat, and our operator will manually confirm your email.